Shipping & Delivery Questions
How much is shipping?
UNITED STATES & CANADA: Free standard shipping on U.S. order over $150, expedited shipping options will be shown at checkout.
INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.
*Free shipping is applied after discounts and before taxes.
How long will it take to get my package?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
Domestic Shipping:
Expedited Shipping - 3-5 Business Days
Standard Shipping - 5-7 Business Days
International Shipping:
DHL - 3-10 Days depending on the country
UPS Expedited - 4 to 10 Days depending on the country
Please note: The cut-off time for same day shipping is 10am EST. Any orders placed after that time will be shipped the following business day.
Do you ship internationally?
Yes, we're delighted to offer international shipping for all our products! No matter where you're located, you can enjoy our wide range of products and have them delivered right to your doorstep. Our international shipping services are designed to ensure that your order reaches you in a safe and timely manner. We understand the importance of getting your desired products no matter where you are in the world, and we strive to make the shopping experience seamless for our valued international customers. Please note that shipping times and fees may vary depending on your location, and we encourage you to review our shipping information or contact our customer support team for specific details regarding international shipping to your region.
How quickly do you process and ship your orders?
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.
Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order
How can I track my order?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
Do International orders have to pay custom fees?
We unfortunately have no control over custom fees and they vary from country to country. Customers would be responsible for paying all customs fees.
What happens if I refuse an order?
If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order
Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.
Ordering Questions
What payment methods are accepted?
We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.
Is buying on-line safe?
Yes, we do have a fraud protection system in place and information is secured with shopify security systems.
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
I keep getting an error that says, “Zip code does not match billing address.” Why is that?
For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Can I change my order once it's placed?
Although we wish we could accommodate all changes, we fulfill orders very quickly!
This includes the following:
- Changing an Address
- Changing an Item
- Adding or Removing Items
- Switching Shipping Methods
Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately via chat bot at the bottom of this page and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
I entered the wrong address! What can I do?
Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.
We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.
What is your return/exchange policy?
We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons.
Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it.
At this time, we do not offer free return shipping for international orders or refunds on customs or duties.
You can follow the link below to check out our returns page for more info!
Where should I send back my items for a refund/exchange?
All returns and exchanges should be done through our RETURN/EXCHANGE PORTAL and mailed back to:
Lucky 1
105 Stiver Dr, Newmarket,
ON, Canada, L3Y7W1
If you need further assistance with your return or exchange:
Chat with us via the chatbot | Monday - Friday 9:00am to 5:00pm EST or email us directly at info@lucky1.world
International Orders: Customers are responsible for paying all customs and return shipping fees. PLEASE MAKE SURE YOU ADD ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE.
PLEASE DO NOT PASTE PACKING SLIP ON THE BAG.
How long will the return/exchange process take?
In most cases they will be processed automatically through our portal, if it was sent on your own accord it will be processed within 2-7 business days from the date it was delivered to our warehouse.
Am I responsible for the return shipping fees?
At this time, wedo notoffer free return shipping for any orders or refunds on customs or duties.
I received the wrong/defective product?
We are sorry to hear this. Customer satisfaction is our biggest priority. Please reach out to our support team at info@lucky1.world with your order number and a photo of the item you have received to further assist you!
How can I contact you?
If you have any questions about your order, please feel free to chat with us via chatbot or email us at info@lucky1.world. We are open Mon-Fri from 9am to 5pm EST.
I sent an email and haven't heard back?
We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please call us during our business hours we are open Mon-Fri from 9am to 5pm EST.
I didn't receive my order, what can I do?
If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.
If you still have not received the package after that time please reach out to our support team by using our chatbot or emailing us at info@lucky1.world as we can start a claim and investigation with the carrier.
We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.
Do you have a sizing chart?
Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit. Please feel free to use chatbot for advice on sizing.
